We offer a range of same day and pre-bookable appointments with the aim of allowing patients to seen when they wish to be. There are slots for emergency appointments after 11 am at Mulberry Medical Practice once all the regular slots are full. These emergency appointments are prioritized for children under 5 years old and elderly patients.
Appointments can be pre-booked up to four weeks in advance. If you wish to be seen on the day, please ring the surgery at 8.15 am in the morning or 2 pm in the afternoon to make an appointment. Please note that this may not be with a doctor of your choice.
Should you require an emergency appointment please inform the receptionist who will fit you in with any GP and advise you when to come in.
Appointments can be booked by telephone or in person. You can also pre-book appointments via Online Access. If you would like to register for this service, please enquire at reception.
When booking appointments please ask for a separate appointment for each person that needs to be seen, as we cannot see more that one patients per appointment. Each appointment slot is 10 minutes long, therefore please allow one issue per appointment..
We operate a text messaging service to remind patients of their appointments. Please ensure we have your correct mobile telephone number on your records.
If you are unable to keep your appointment please contact us to cancel, please try to give at least 24 hours notice so that we may offer it to another patient who needs it.
If you are late for your appointment the doctor or nurse has the right to refuse to see you and you may be asked to make another appointment.
A Telephone Consultation can sometime be a useful alternative to a face to face appointment, for example, to discuss test results or medication queries.
Should you wish to speak to a doctor on the telephone, please call between 9 am and 11 am. If the doctors are still in clinic, you may be asked to call back or to leave a message for the doctor.
Please come to the surgery if at all possible as the facilities here are far better for examination. Additionally the doctors can typically see four patients at the surgery in the time it takes to do one home visit. The doctor can visit you at home if your condition warrants it . Please make your request as early as possible before 10 am. Please give the receptionist a brief outline of the problem to enable to doctor to prioritize the calls . The doctor will call you back.
If you are unwell and the surgery is closed the following services are available:
Mondays to Fridays between 1 pm and 2 pm , please call BARNDOC on 020 8865 0350
Monday to Fridays from 6:30 pm and 8:00 pm and during Weekends and Bank Holidays for 8 am to 8 pm contact the GP evening and weekend service (run by Barnet Federated GP’s Ltd) on 020 3948 6809
For medical attention outside of these times please contact NHS111, call 111 from any phone.
A walk in service for minor injuries is available at Edgware Community Hospital, Burnt Oak Broadway, Edgware, Middlesex HA8 OAD Tel: 020 8732 6459
For serious illness or injury please attend the nearest Accident and Emergency Department.